These conditions have been designed to create a legally binding agreement between you and us, protecting your rights as a customer and our rights as a company.
These conditions regulate the offer, acceptance of purchase and shipment of MELINA PARIS SL products (hereinafter MELINA PARIS) between you and us.
MELINA PARIS offers products exclusively to retail users.
It is understood as "retailers" those who engage in retail sales, or retailer is the commercial company or self-employed person who sells products to the final consumer.
MELINA PARIS reserves the right not to attend the orders made by subjects that differ from the type of user indicated. Only those users who have proceeded to register in the same in accordance with the provisions of these General Conditions may acquire goods and services marketed through the website.
REQUIREMENTS FOR REGISTERED USER CONDITION
The acquisition of the status of registered user allows browsing through the restricted access areas that appear on the website, the use of services for which prior identification is necessary and the acquisition of MELINA PARIS products that could be offered through it.
Persons of legal age can acquire the status of registered user, and with full capacity to contract to subscribe to these General Conditions. The acquisition of the condition of registered user implies the reading and express acceptance and without any reservation of the integral terms of the present General Conditions that it declares to have known previously to his acceptance, being able to be stored and reproduced by this one. Registration as a user is an essential requirement for contracting services or acquiring MELINA PARIS products through its online store.
The username and password generated, which will allow the user to identify themselves and use the service, are strictly personal and confidential. The user will be responsible for maintaining the confidentiality of them. Accordingly, the user expressly accepts, unless proven otherwise, that we presume that the uses of the service made using their identification keys are made by the registered user, unless the user had previously reported the loss or theft of the same.
The password can be modified freely by the user, through the procedures we have established for this purpose. The replaced password will be canceled as a means of identification at the same time that the new one is generated.
We can block the access and use of the website when we deem it necessary for security reasons. The Service will be automatically blocked in the event that three successive errors occur in the consignment of user keys for access or use.
We will adopt the necessary organizational and technical measures in our computer equipment to achieve an adequate use of the Service by users and avoid unauthorized access whose purpose is to proceed to unauthorized disclosures of the content of the user's financial information accessible through the Service.
OBLIGATIONS OF THE USER
The user is obliged to:
- Communicate to MELINA PARIS all the necessary data for the access and use of services that require prior identification that must be true, current and adjusted to reality. The user is obliged to provide certain and correct personal information (name, surname, postal address, email and other contact information) and consents that we may use this information to contact him / her if necessary . If you do not provide us with all the information, we will not be able to process your order. Otherwise, MELINA PARIS will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of these data.
- The user can not make any fraudulent, false or speculative order. MELINA PARIS reserves the right to cancel the order and / or inform the relevant authorities if it has reasonable grounds to consider it as such.
- By placing an order on this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
- Adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password, as well as notify MELINA PARIS immediately of the loss, loss, theft, theft or illegitimate access of your username, as well as as your knowledge by third parties.
- Make appropriate use of the Services included in the website, always in accordance with the legal system.
- To not carry out any activity that hinders or interferes with the operation of the Services, included in the website.
- To the payment of the MELINA PARIS products that had been contracted through the website and of the shipping and collection charges, if any.
Some of the information or communications that we send you will be in writing, as required by the applicable regulations; therefore, by using this website you agree that most of the communications with us are electronic. We will contact you by email or we will provide information by posting notices on this web page. Accordingly, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law. We can send you communications either to the e-mail or to the postal address provided by you when placing an order. It will be understood that notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after sending an email, or three days after the date of postage of any letter.
CONTRACT AND ACCEPTANCE OF ORDERS
The content of our website is an invitation to do business. Until your order is accepted by us (even if it has already been charged to your account) there will be no contract between you and us. If your order is not accepted and we have already made the charge, the amount will be refunded in full.
After clicking on "buy" you will receive an email as acknowledgment of receipt. This does not imply that the order has been accepted, since it is an offer that you make us to make a purchase. Orders are subject to our verification and acceptance. We will confirm the acceptance by sending you an email in which we inform you that the order is being sent (Delivery confirmation). Only at this time will the Contract between you and us be formalized.
Only the MELINA PARIS products listed in the Shipping Confirmation will be the subject of a contract. We will not be obliged to supply you with any other product that may have been the subject of an order until we confirm the shipment of the same in an independent Shipping Confirmation.
The contract with MELINA PARIS can be made in Spanish.
MELINA PARIS may refrain from taking orders that do not have sufficient solvency guarantees, or that prove to be incomplete or incorrect or if the MELINA PARIS products are not available, without liability to you or third parties. In any case, we promise to inform you and, if we had already charged the amount of the order, we will proceed to refund the amount you have advanced.
RETURN OF PRODUCTS
You can withdraw from the contract within the greater of the following periods:
a) Within the following (15) calendar days following the date of placing the order.
b) Within the (15) calendar days following the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or, in the event that the goods that make up your order are delivered separately , within 14 calendar days of the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
In case of withdrawal on your part, MELINA PARIS will reimburse you for any payment received by you, including, where applicable, the delivery costs.
Notwithstanding the foregoing, in the event that you have expressly selected a delivery method different from the less expensive mode of ordinary delivery, MELINA PARIS will not reimburse you for any additional costs that may arise from it.
If the recipient of the MELINA PARIS products is different from the person who made the payment, the refund of the money will be made to the person who made the payment.
If you have placed an order consisting of more than one item and you do not wish to return all the items in the order, we will refund only the amount of the items you wish to return, without refunding all or part of the relative delivery costs to the order. This is because the delivery costs to your home are fixed and paid by order placed, being invariable depending on the number of items or items that make up the order.
The returns of the products can be made:
a) Free of charge at any of our stores
b) By mail or courier, you must bear the direct costs of the return, such as transport costs. In any case, we will accept returns sent to freight collect. We will not be responsible for lost, delays or shipments to an erroneous address of any product you wish to return, so we recommend that you send by certified mail or with acknowledgment of receipt. Also, the customer will be responsible for showing that the items have been returned, so we recommend that you always send a system that certifies the delivery for your safety.
In case of return by mail or courier, you must send the MELINA PARIS products, together with the return form, to the following address: C / Villafranca Del Bierzo Number 11, Local 2 28947 - (Fuenlabrada) - Madrid
The right of withdrawal will be applicable as long as the MELINA PARIS products are returned in the same conditions in which you received them, together with their complete original packaging, labels and together with any accessory related to them. For the exchange or return of articles of jewelery and accessories, it is essential that the security seal be kept intact. If your return does not comply with the stipulated terms, you will not have the right to receive any refund of the amount and we will send you the products with the postage due.
We will determine if the MELINA PARIS products are in the same condition in which they were sent to you. You will be responsible for any decrease in the value of the products resulting from handling them other than that necessary to establish their nature, characteristics or operation. Products that have been returned damaged, incomplete, damaged, worn or dirty by the fault of the customer will not be reimbursed and will be made available to their sender and returned to postage due.
The returned MELINA PARIS SL products must be sent in one delivery. We reserve the right not to accept MELINA PARIS SL products that belong to a single order, returned and delivered at different times. Once we verify that the MELINA PARIS products you return meets all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted. Whatever the payment system used by you, the refund of the amount will be launched as soon as possible, but always within a period of (15) calendar days the date on which MELINA PARIS has been informed of the decision of withdrawal of the contract by the consumer. Notwithstanding the foregoing, MELINA PARIS may withhold reimbursement until the products have been received, or until the consumer has presented proof of the return of the same, depending on which condition is met first.
When you receive an order we enclose a return delivery note that you must complete to make the return. In case you have lost the form, you can contact MELINA PARIS to get it.
AVAILABILITY OF THE PRODUCTS
You agree that the products offered by MELINA PARIS in your online store are subject to stock limits. All orders for MELINA PARIS products are subject to availability. If a product is not available once the order is placed, we will inform you as soon as possible. At that time you can modify your order or cancel it.
The price of the products will be the one stipulated in each moment on our website.
MELINA PARIS reserves the right to modify the products offered on the website at any time without prior notice. Said modifications will not affect, in any case, the orders with respect to those that we have already sent the Confirmation of Shipment.
The following procedure has been established for the purchase through the website of www.melinaparis.com, which may be done in Spanish.
The user must access the online store hosted on the MELINA PARIS website where MELINA PARIS products can be purchased through the aforementioned channel with the following information:
a) Product description, reference, size, characteristics, colors, composition and photography.
b) Price per unit.
c) Shipping costs.
d) Conditions of validity of the offer, if applicable.
Once the MELINA PARIS product or products have been chosen, the user must add them to the basket included in the website, indicating the units that he wishes to purchase. Once the chosen MELINA PARIS products are added to the shopping cart, the user can access the purchase summary, which must be accepted by clicking on the purchase key, where the following information is detailed:
c) Add to Favorites.
e) Unit Price.
f) Total Price of each of the MELINA PARIS products purchased.
g) Total price of the purchase.
h) Shipping and return policy.
If the user has a promotion code, it must be included at that time to benefit from the conditions resulting from its application.
Next, the user must provide their data. In the case of a registered user, you must provide the username and password assigned to it. In case the user has not registered before, he must create an account on the website.
Once the user has entered their information, they will access Shipping details, where they can review their shipping and billing information, modify them and request an invoice (only for Spain). Next, you will access Confirmation of the shipment, where you will see the shipping and billing addresses of the same, the payment method, accept the Purchase Conditions and proceed to its acceptance by clicking on the "Buy" button
Once the User has been Confirmed, an email will be sent as soon as we have received your order in which you will be informed of the data corresponding to the purchased purchase order. Also, we will proceed to analyze the purchase order to determine if it complies with all the requirements for processing. Once the verification is done, we will send you an email confirming the order and its delivery or the denial thereof.
SHIPMENTS FOR PURCHASES MADE THROUGH THE WEB
We deliver MELINA PARIS products through a courier company.
Delivery costs will vary depending on the type of shipment selected by you as indicated below:
PROBLEMS IN DELIVERY
If the period indicated in the Shipping section for the shipping method selected by you has passed without your order being received, you must inform MELINA PARIS of this fact.
If it is impossible for us to make the delivery, the courier company will contact you again to arrange a new delivery date. If at that moment you wish to modify the address and / or delivery method selected initially, the expenses generated by said modifications will be assumed in any case by you.
We will return all those orders that, due to lack of response from the client, can not be delivered within a period of fifteen calendar days since the courier company makes the first attempt.
Once the orders have arrived at our warehouses, we will proceed to refund the amount of the order as well as the delivery costs. In the event that you have expressly selected a delivery method different from the less expensive mode of ordinary delivery, MELINA PARIS will not reimburse you for any additional costs that may arise from it. Also, the costs of returning the order (return costs to our stores) will be borne by you.
When your order is delivered you should check that everything is in accordance with the request. If there is any discrepancy or problem with the order, you must contact MELINA PARIS in the contact email, leaving us your personal information and the requested number, reflecting the discrepancy or problem and we will contact you shortly to resolve the issue.
TRANSMISSION OF RISK AND PROPERTY
The user acquires ownership of the MELINA PARIS products at the time he receives the shipping confirmation and the product leaves the warehouses. The responsibility for the MELINA PARIS products will be transmitted to the user at the time the delivery of the order placed.
DEFECTIVE PRODUCT RETURNS
If you receive an erroneous order or defective product, please contact us immediately, within 24 hours, at the following email address: email@example.com, indicating the error or defect together with your personal information.
In the case of problems with the packaging, you must inform the courier company at the time of receipt of the order.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the shipping costs incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made in the same way that it was used to pay for the purchase.
The rights recognized by current legislation are safe.
The personal data provided through this website, will be collected in files owned by the company in order to manage, administer and provide services or provide the content you request, as well as to offer new services and content and send commercial information related to the news and promotions of the company (Newsletter). The mandatory data of each form, will be identified as such, causing the lack of supply of such information or the provision of incorrect data, that the company can provide the services or content requested.
The user consents to the processing of their data for the purposes described. Likewise we inform you that you can exercise your rights of access, rectification, cancellation and opposition, by email to the address firstname.lastname@example.org identifying yourself as a user of the Web site and specifying your request or by ordinary mail to the above address (registered office), providing a photocopy of the DNI or equivalent document.